{"id":129,"date":"2018-08-12T09:17:01","date_gmt":"2018-08-12T16:17:01","guid":{"rendered":"https:\/\/homeworknest.com\/blog\/?p=129"},"modified":"2018-08-13T10:21:06","modified_gmt":"2018-08-13T17:21:06","slug":"bsbcus403-implement-customer-service","status":"publish","type":"post","link":"https:\/\/www.homeworknest.com\/blog\/bsbcus403-implement-customer-service\/","title":{"rendered":"BSBCUS403 Implement customer service"},"content":{"rendered":"

BSBCUS403 Implement customer service<\/strong><\/p>\n

Activity 4.<\/strong><\/p>\n

1. why is customer feedback important? Discuss in 150-180 words.<\/p>\n

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2. Describe how customer feedback should be shared and discussed in 180-200 words.<\/p>\n

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3. describe what should happen to feedback date adter it has been collected in 180-200words.<\/p>\n

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Activity 5.<\/strong><\/p>\n

1. place the following steps in the problem resolution process in their correct order:<\/p>\n

A.\u00a0\u00a0\u00a0\u00a0 Analyse alternative solutions and make a choice<\/p>\n

B.\u00a0\u00a0\u00a0\u00a0 Generate ad many alternative solutions as possible.<\/p>\n

C.\u00a0\u00a0\u00a0\u00a0 Analyse the gap between current and desired situation and identify the reasons\/ causes of the problem<\/p>\n

D.\u00a0\u00a0\u00a0\u00a0 Implement the solution.<\/p>\n

E.\u00a0\u00a0\u00a0\u00a0 Identify and define the problem.<\/p>\n

F.\u00a0\u00a0\u00a0\u00a0\u00a0 Monitor and evaluate the solution.<\/p>\n

G.\u00a0\u00a0\u00a0 Gather data which can be analysed to give reliable, relevant, valid and timely information related to the problem and possible solutions.<\/p>\n

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Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

2. briefly describe each of the solution generation methods in the table.<\/p>\n

Method<\/strong><\/p>\n

Description<\/strong><\/p>\n

Brainstorming<\/strong><\/p>\n

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The nominal group method<\/strong><\/p>\n

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The Delphi techniques<\/strong><\/p>\n

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Quality circles<\/strong><\/p>\n

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Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

Activity 6.<\/strong><\/p>\n

1. identify 10 strategies that can be used to communicate workforce information.<\/p>\n

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2. place the steps that should be observed when creating documents in their correct order:<\/p>\n

a)\u00a0\u00a0\u00a0\u00a0 Drafting the document<\/p>\n

b)\u00a0\u00a0\u00a0\u00a0 Drawing up and proofreading the final copy<\/p>\n

c)\u00a0\u00a0\u00a0\u00a0 Collecting and organising all relevant information<\/p>\n

d)\u00a0\u00a0\u00a0\u00a0 Proofreading and editing the document<\/p>\n

e)\u00a0\u00a0\u00a0\u00a0 Planning the document<\/p>\n

\"\"<\/a>
Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

 <\/p>\n

Activity 7.<\/strong><\/p>\n

1. why is it important for organisations to aim to meet quality standards 100% of the time?<\/p>\n

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2. Go to standards Australia website and complete the following:<\/p>\n

a)\u00a0\u00a0\u00a0\u00a0 Identify five benefits of standards<\/p>\n

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b) Are standards legally binding?<\/p>\n

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Activity 8.<\/strong><\/p>\n

Why is it important that teams are manageable size? (30-50 words)<\/p>\n

 <\/p>\n

\"\"<\/a>
Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

 <\/p>\n

Activity 9.<\/strong><\/p>\n

What resources might you require in order to deliver high levels of customer service? (approx 50 words)<\/p>\n

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Summative assessment 1.<\/strong><\/p>\n

Question 1.<\/strong><\/p>\n

Choose two similar product\/ services and write a short report to present to a customer.<\/p>\n

Outline the details\/ comparison for each, including :<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Features<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Benefits<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Associated services<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Advantages<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Disadvantages and possible alternatives or variations<\/p>\n

 <\/p>\n

\"\"<\/a>
Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

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Question 2.<\/strong><\/p>\n

What rights and responsibilities do consumer have? 50-100 words<\/p>\n

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Question3.<\/strong><\/p>\n

Under what legislation are consumer rights protected? Give at least three examples<\/p>\n

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 <\/p>\n

 <\/p>\n

Question 4.<\/strong><\/p>\n

Explain what is meant by a good customer service model? 50-100 words<\/p>\n

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Question 5.<\/strong><\/p>\n

What are customer service standards? Approx. 50 words<\/p>\n

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Question 6.<\/strong><\/p>\n

What procedures and standards should be used when establishing and maintaining customer service relationships? 50-100words<\/p>\n

 <\/p>\n

\"\"<\/a>
Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

 <\/p>\n

Summatrive<\/strong>\u00a0assessment 2.<\/strong><\/p>\n

Project 2.<\/strong><\/p>\n

Choose an organisation you are familiar with and complete the following activites,<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0 Describe the organisation\u2019s business. What does it do?<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0 Who are its customers?<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0 Create a set of customer service standards that could be used by the organisation or access the organisation\u2019s existing customer service standard and evaluate then, making suggestions for improvement and rewriting and poor quality standards.<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0 What does the organisation\u00a0 do with regards to continuous improvement processes?<\/p>\n

5.\u00a0\u00a0\u00a0\u00a0 How does the organisation encourage its staff to deliver consistently high customer service?<\/p>\n

6.\u00a0\u00a0\u00a0\u00a0 Hows does the organisation gather feedback from its customer? Design a feedback form or customer service survey that could be used by the organisation to gather feedback from its customer or evaluate an existing feedback document.<\/p>\n

7.\u00a0\u00a0\u00a0\u00a0 How does the organisation handle complaints? Whar is their complaints handling policy\/ procedure?<\/p>\n

8.\u00a0\u00a0\u00a0\u00a0 How does the organisatuon communicate adjustment in service delivery to employees?<\/p>\n

9.\u00a0\u00a0\u00a0\u00a0 What quality assurance procedures does the organisation use?<\/p>\n

10.\u00a0 Do employees work in teams? How teams structured?<\/p>\n

11.\u00a0 Do staff feel they are given the resources required to deliever excellent customer service. Explain<\/p>\n

12.\u00a0 Using the information you have gathered and knowledge gained from course content, write a 500 evaluation of the organisation\u2019s customer service performance.<\/p>\n

\"\"<\/a>
Need homework help? Click Here!<\/a><\/figcaption><\/figure>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

BSBCUS403 Implement customer service Activity 4. 1. why is customer feedback important? Discuss in 150-180 words.     2. Describe how customer feedback should be shared and discussed in 180-200 words.       3. describe what should happen to feedback date adter it has been collected in 180-200words.     Activity 5. 1. place … Continue reading BSBCUS403 Implement customer service<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[12,14,11,13,16,17,22,6,9,5,18,7,8],"class_list":["post-129","post","type-post","status-publish","format-standard","hentry","category-questions-and-answers","tag-business-homework-help","tag-cheap-assignments-help","tag-as-seen-on-dissertation-assistance","tag-get-homework-help-now","tag-give-your-grades-a-boost","tag-hire-a-tutor-for-your-homework-needs","tag-homework-answers","tag-homework-help","tag-homework-help-hussle-free","tag-homeworknest","tag-hustle-free-homework-help","tag-online-tutoring","tag-sociology-questions"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":459,"url":"https:\/\/www.homeworknest.com\/blog\/economics-assignment-help-uk-us-canada\/","url_meta":{"origin":129,"position":0},"title":"Economics assignment help UK, US, Canada","author":"Support","date":"2020-05-27","format":false,"excerpt":"You can get economics assignments\u00a0 help from our expert economic assignment essay writers at Homework Nest today. 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